The Scrum Master's Service to Others

Scrum Masters support their colleagues in many different ways. The Scrum Guide outlines some of the service that Scrum Masters provide to others:

• The Scrum Master serves the Scrum Team in several ways, including:
  • Coaching the team members in self-management and cross-functionality;
  • Helping the Scrum Team focus on creating high-value Increments that meet the Definition of Done;
  • Causing the removal of impediments to the Scrum Team’s progress; and,
  • Ensuring that all Scrum events take place and are positive, productive, and kept within the timebox.
     
• The Scrum Master serves the Product Owner in several ways, including:
  • Helping find techniques for effective Product Goal definition and Product Backlog management;
  • Helping the Scrum Team understand the need for clear and concise Product Backlog items;
  • Helping establish empirical product planning for a complex environment; and,
  • Facilitating stakeholder collaboration as requested or needed.
     
• The Scrum Master serves the organization in several ways, including:
  • Leading, training, and coaching the organization in its Scrum adoption;
  • Planning and advising Scrum implementations within the organization;
  • Helping employees and stakeholders understand and enact an empirical approach for complex work; and,
  • Removing barriers between stakeholders and Scrum Teams.

They do this by using their knowledge and experience with Scrum, as well as a host of other skills and knowledge.