Glaudia Califano

The diversity of a group of people offers a great opportunity to tap into a wider range of creativity and innovation, but it can also lead to misunderstandings and clashes. I have experienced how the journey from exploring a group’s different perspectives and ideas (divergent thinking) to a shared understanding and conclusion (convergent thinking) can be a rollercoaster with confusion, frustration, and misalignment. I have learned that this is not because the teams I have worked with are dysfunctional, but because this is a natural part of group dynamics.

One of the things I struggled with at the start of my Scrum Master journey was building consensus in the team. Wanting to stay objective, give everyone space and time whilst still craving for a decision was a challenge for me. My own indecisiveness with regards to how to handle this ultimately did not serve the teams I worked with well as discussions did not seem to go anywhere and decision making was slow. Over time I learned that there are actually many already existing useful techniques that help with consensus building, and when and how to use them depends on the context and the situation you are in. Here are a few that have served me well as a facilitator.

Some time ago, whilst discussing this topic with my fellow Professional Scrum.org Trainer Todd Miller, he shared his experience with using White Elephant principles to enable a participative facilitation environment (thanks Todd!). It inspired me to use it and write this blog. 

For many years, many of us have had strong opinions about the importance of having teams that are co-located.